Product Care

Cleaning

A hand-tufted rug requires no special care and can be vacuumed regularly, like any other floor covering. Remember to use the flat head (not the brush side) when vacuuming. Should liquid spill on your rug, simply dab with a paper towel – do not rub, for stronger stains, use a dry carpet/ fabric cleaner. Should your rug need a proper clean, contact a professional carpet cleaning company in your area, and let them know you have a hand-tufted rug that needs cleaning. NEVER USE A WASHER/DRYER. NEVER SOAK A HAND-TUFTED RUG.

Loose Threads

If a thread becomes loose in your rug, do not pull it, but carefully cut it with sharp scissors. This will not damage the rug.

Fluff

New rugs can shed a bit of fluff, which is created from excess fibers that were not properly incorporated into the yarn during spinning. This is normal and is not a sign that your rug is poor quality. It is best to vacuum a rug often at first until the fluffing ceases. If you are able to control the power of your vacuum cleaner, ensure that it is at a medium setting. Do not use a cleaner head with teeth as this will damage the rug.

Pile Recovery

In areas where the pile has been indented or crushed by heavy furniture, simply vacuum with the flat head of the vacuum and see the pile magically return to its original state!

Fading

Only quality wool yarn that offers the most resistance to fading is used. Over time, rugs exposed to direct daily sunlight will fade naturally. The best way to mitigate this effect is to rotate the rug from time to time to ensure that the fading is evenly spread across the entire rug.

FAQs

  • Tufting is a method of rug making using a machine known as a tufting gun. The gun rapidly punches threads of yarn into a taut base fabric. Essentially, it’s a more efficient version of punch needling.

  • Yes and no! Technically, everything tufted is a rug. BUT - rugs are not limited to the floor, rather your imagination!

    Tufted rugs can also serve as wall art, upholstery, or be made to fit any other ideas of use. (i.e see the bench covers, headrest, coasters, acoustic panel covers, and green wall custom in the customs gallery for inspiration)

  • Inflation (a joke, but not really).

    The main two variables considered when pricing are the amount of material used and design complexity (aka labor cost). The more complex the design and/or the larger the rug, the more it costs to make.

  • Only the finest, cruelty-free 100% Natural Wool, baby.

    The wool is weaved into a fabric that is 35% cotton, 65% polyester. All floor rugs come with non-slip backing material. Wall rugs come with wall hanging support

    All of these fabrics are held together by carpet adhesive and sometimes, super glue or hot glue.

  • Because Ron refuses to work 24/7 and deal with the stress of having a backlog of order requests. Working on a robot to replace him.

  • Though more expensive than synthetic yarn such as acrylic, there are many reasons for working with natural wool. The first is that I believe it’s just simply cool to use a material from nature. Some other benefits include:
    - Being renewable as long as sheep exists
    - Energy and economic efficiency as there are lower carbon emissions in production